GreenLeopard87 wrote:KnotyDes wrote:So what your saying is that i should have complained untill i get a different person that doesn't just copy and paste replies? and then use reason to defeat there lies/half truths.
I don't know what your situation was, so I can't confirm or deny that complaining would've changed it. The legacy program has been around for a couple years and I have taken advantage of it for several toys. I demanded an explanation and luckily, it was addressed by someone with better knowledge of their policies.
The original reply I received stated that only the tailstretcher wasn't available, but other legacy models were. Which is very absurd. Hence my follow-up for their reasoning.
Mine was simple they denied my request at making a XL in 8 firmness. Which i could understand if they gave me a reason, or if they didn't drop XL firm's in adoptions every once in a while or whenever a new toy is released or if size realy is a issue when casting bigger toy WHY do they offer large Stan or Sleipnir in firm there bigger than alot of the XL's. Sorry for venting a bit