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Re: Bad Dragon Waiting Syndrome :P

Posted: Tue Feb 20, 2018 7:25 pm
by taulanaewn
I can't wait to see what color my Xar ended up being. Friday can't get here soon enough.

Also waiting on that shipping notification for Echo/Bruiser. Latter should be done soon.

Re: Bad Dragon Waiting Syndrome :P

Posted: Wed Feb 21, 2018 6:40 am
by Bliz
Day 29: My XL Pearce Natural still Queued to be made :crying:

Re: Bad Dragon Waiting Syndrome :P

Posted: Wed Feb 21, 2018 1:51 pm
by Sharkbait
Uuugh. I'm at day 20 of waiting for my mini Axel. All I got was a marble, so I figured it wouldn't take more than two weeks. But then again it's been a while since had the money to make an order. Still though, I was really excited about it, now I wish I had just bought a premade toy. :unamused:

Re: Bad Dragon Waiting Syndrome :P

Posted: Wed Feb 21, 2018 3:44 pm
by Villie
Well my 40-something day order arrived, and one of the colors is completely wrong urgh. >_<

Re: Bad Dragon Waiting Syndrome :P

Posted: Wed Feb 21, 2018 3:57 pm
by Slaanesh
Villie wrote:Well my 40-something day order arrived, and one of the colors is completely wrong urgh. >_<


Oh damn, which one?

Re: Bad Dragon Waiting Syndrome :P

Posted: Thu Feb 22, 2018 4:32 am
by TheOtherDude
Hit up CS for a status report yesterday.
After two weeks, 3/9 toys done and one being made right at the time. If they keep that pace I should have my stuff by end of March... will get really close but oh well.

Re: Bad Dragon Waiting Syndrome :P

Posted: Thu Feb 22, 2018 5:27 am
by taulanaewn
My order just arrived at the UPS location it'll be delivered from! Just gotta wait until tomorrow and it'll be in my hands.

Re: Bad Dragon Waiting Syndrome :P

Posted: Thu Feb 22, 2018 6:28 am
by Ryddle
My toy was shipped yesterday! As my first made-to-order toy, I really hope it turned out as pretty as I am hoping!

Re: Bad Dragon Waiting Syndrome :P

Posted: Thu Feb 22, 2018 9:29 am
by Bliz
Day 30. My XL Pearce in actively is in line to be made over next days. The shipping day is shortly!

Re: Bad Dragon Waiting Syndrome :P

Posted: Thu Feb 22, 2018 9:30 am
by Villie
Slaanesh wrote:
Villie wrote:Well my 40-something day order arrived, and one of the colors is completely wrong urgh. >_<


Oh damn, which one?

They mixed up cherry blossom and blossom pink auhhh

It's being repoured though, hopefully it doesn't take a month :misc6: :doh:

Re: Bad Dragon Waiting Syndrome :P

Posted: Thu Feb 22, 2018 12:19 pm
by taulanaewn
Oh sweet! Just got a shipping notification for Echo and Bruiser!!

Things really are picking back up on the production front.

Re: Bad Dragon Waiting Syndrome :P

Posted: Thu Feb 22, 2018 3:43 pm
by DesireDemon
taulanaewn wrote:Oh sweet! Just got a shipping notification for Echo and Bruiser!!

Things really are picking back up on the production front.


Congrats! I am filled with envy

Re: Bad Dragon Waiting Syndrome :P

Posted: Thu Feb 22, 2018 5:46 pm
by nikkolaus
nikkolaus wrote:I'm currently on Step 7 ...
Over two weeks now it's been on "Processing Order." :eyeroll:
Image


Finally made and shipped, on day 24 or 25! :D

Re: Bad Dragon Waiting Syndrome :P

Posted: Fri Feb 23, 2018 12:52 am
by Featherystorm
Not sure where I should post this but this seems to be the right place. The status part is missing on mine which is somewhat surprising.

Missing Status.PNG


It's doing this on opera right now but I'll install Firefox and see what happens then. Hopefully it's just opera.

Update:
Yup it's the same thing on firefox. Maybe it's just my order, who knows.

Re: Bad Dragon Waiting Syndrome :P

Posted: Fri Feb 23, 2018 1:29 am
by TheOtherDude
Featherystorm wrote:Not sure where I should post this but this seems to be the right place. The status part is missing on mine which is somewhat surprising.


They killed off the status field a bit more than a week ago. Only way to get per-toy status currently is to ticket support. I've already updated my guide post.

I have submitted a suggestion that they bring back a "simplified" version of per-toy status on the site in the same style as they're manually providing via support ticket anyway, i.e. waiting to be made, currently being made, finished. We'll see what will happen with that...

Re: Bad Dragon Waiting Syndrome :P

Posted: Fri Feb 23, 2018 1:34 am
by LittleRedVixen
Featherystorm wrote:Not sure where I should post this but this seems to be the right place. The status part is missing on mine which is somewhat surprising.

Missing Status.PNG


It's doing this on opera right now but I'll install Firefox and see what happens then. Hopefully it's just opera.

Update:
Yup it's the same thing on firefox. Maybe it's just my order, who knows.


Nope, it's not just yours. :sniffing: They got rid of that number completely. :eyeroll:
No one knows why, but there are a few speculations in this threat

Re: Bad Dragon Waiting Syndrome :P

Posted: Fri Feb 23, 2018 1:39 am
by TheOtherDude
Well I have an answer by Elise on it, so this should be sort of official.

It actually was unintentional. They knew that the leak existed since shortly after the website launched, but it got stuck in internal review until they finally recently decided to remove access to it. Says they made the plan long ago that they wanted to "simplify" the whole order status to just "processing" and nothing else. Reasoning: Reduce customer confusion, and reduce customer questions about what individual statuses mean.

Re: Bad Dragon Waiting Syndrome :P

Posted: Fri Feb 23, 2018 5:51 am
by Phelvia
Well my Diego shipped the 20th.
Was supposed to be here the 26th

Then apparently there's snow or some severe weather warning for Texas/Oklahoma so tracking the date it shows up isn't existant. :unamused:

TheOtherDude wrote:Well I have an answer by Elise on it, so this should be sort of official.

It actually was unintentional. They knew that the leak existed since shortly after the website launched, but it got stuck in internal review until they finally recently decided to remove access to it. Says they made the plan long ago that they wanted to "simplify" the whole order status to just "processing" and nothing else. Reasoning: Reduce customer confusion, and reduce customer questions about what individual statuses mean.


I...didn't the old website only say "processing" and "shipped"? At least the almost 3 years I was here it did. If anything, now people that had a taste of status codes and could watch their order without bugging CS (unless it was at 90 for X weeks or days) are going to ask CS more often about status of their toys because they don't know what it's status is now..I think?

Meh. If anything, any future purchases I make will just do the usual and email CS after a month if my order is still not shipped.

Re: Bad Dragon Waiting Syndrome :P

Posted: Fri Feb 23, 2018 6:14 am
by TheOtherDude
The old website did say that, but it also had an "im_location" field next to each toy in an order. All in the open, for everyone to see, no digging required. When it was empty it meant the toy wasn't yet made, or was currently being poured. When it was filled you could tell if it was already past QA or not, and when it was warehoused (i.e. successfully made).

Re: Bad Dragon Waiting Syndrome :P

Posted: Fri Feb 23, 2018 6:58 am
by Bulbasaur
TheOtherDude wrote:Well I have an answer by Elise on it, so this should be sort of official.

It actually was unintentional. They knew that the leak existed since shortly after the website launched, but it got stuck in internal review until they finally recently decided to remove access to it. Says they made the plan long ago that they wanted to "simplify" the whole order status to just "processing" and nothing else. Reasoning: Reduce customer confusion, and reduce customer questions about what individual statuses mean.

"Processing order" does not reduce customer confusion; it might reduce questions about individual statuses, but it'll increase questions on why toys are still processing :unamused: