sneks toys wrote:How long does it normally take to get a reply from TTC? I asked about my late FB order 2-3 days ago and honestly, I'm getting pissed.
Normally 1-3 business days - with inquiries regarding old FB orders, we act as mediators and we'll have to take the time to get a response from the FB team, before we can get you an answer!
Its just that FB has always been terrible with response time, and when they do respond, they don't answer all of your questions or are VERY vague. Back before you bought them out I would wait a week for a response and when ever I pressed further (because they didn't answer all my questions) they wouldn't reply back at all. I started sending tickets when I noticed that orders of 3+ toys made 2 months ago were being fulfilled, but mines of 2 toys made over 5 months ago wasn't. After sending a ticket, they said they'll send it out in 2 weeks. A month went by and I have not received a shipping notification. They were vague and didn't answer a thing.
After that I would send 5-10 more tickets over the next 9 months trying to get an answer. They didn't reply to A SINGLE ONE. Now that TTC owns them I thought they would be better with response times, but they wont seem to even answer to their boss let alone their waiting customers.
I dropped $145 on these toys, I've been waiting since August of 2016. Im not even sure if I still want the Drone, and I stretched since then so a small Croxic is too small. At this point, Im only expecting further disappointment from FB.