Just letting you all know that Runa is unfortunately no longer going to be handling tickets and customer service inquiries for Bad Dragon.
This is a long-term decision we’ve made as a group over the past year, and was not in response to any single incident or action - and is being done to ensure the continued success of Bad Dragon.
While Runa has been a part of Bad Dragon, we’ve worked with him to try and find sensible solutions to any issues that arose (which I’m sure many of you will remember) - and I’d like to make clear that this is not a decision we’ve taken lightly. Despite great effort from both parties, eventually it became clear that the needs for the role of customer service were substantially different from what Runa was good at (in particular, issues relating to giving a consistent customer experience), and over the course of the last 6-8 months we’ve been working to put into effect a plan to improve this, by using more local staff and resources.
Nevertheless, I’d like to make it clear that Runa will still be welcome on the forums, and that we fully expect to see him continue posting. He will, of course, be expected to follow the same rules as everyone else now
So, feel free to continue asking our favorite featherbutt all kinds of questions - but please make sure that you direct inquiries that involve Bad Dragon internal information (such as order inquiries, or pricing requests etc) to SemJay or the ticket system.
We’re trying to make this as smooth and easy a changeover as possible - but please understand that we 1) won’t be reinstating Runa as a member of staff or moderation any time soon, and 2) this decision is non-reversible.
If any of you have any questions or concerns surrounding the implementation of this changeover (please note, I will not be responding to any questions or comments regarding the decision we’ve made), then please feel free to drop me a PM or email (details are on my profile here).
Thank you again Runa for the years of awesome work you’ve done - it was a pleasure to have you on the team :)
Thanks,
Varka


