thesharkwhisperer wrote:What I don't understand is that no other company seems to be doing this whole "status" thing to begin with, yet that doesn't seem to bother customers ? Why is there that we can patiently wait for toys from other companies ( with toys equally expensive ) without asking them every week where our orders are but people have to check their BD order daily to know exactly where it is ?
I've only ever ordered from Bad Dragon, so I have no idea what the communities of other companies are like or what it's like to order from those companies.
What I can say with certainty is that I don't need to check my order daily. Bad Dragon specifically states that orders take approximately "2-3 weeks" to make and ship, so that's the expectation the company sets, and I'm happy to wait three weeks with little or no information about my order because it's still in the window of production I was given. When 4+ weeks have gone by, the order has officially passed that window (and then some), so I feel it's reasonable to begin asking every week where my order is at in the process.
In the end, it's about communication with the customer and setting expectations that are as accurate as possible. If I ordered from a different toy company and they told me the wait would be 4-6 weeks, I'd go about my business and let them work for the next six weeks. If after that time I was still waiting and had received no updates, I'd begin asking, same as with Bad Dragon.
That said, BD (and probably other companies, too) could save a lot of irritation for both themselves and their customers either by making order status information available on the website or keeping their customers better apprised of delays and expected waiting times. Preferably, both. If they did, there literally wouldn't be anything left to ticket about unless an order was delayed for a really long time--and if that's the case, the customer has the right to know about it and to ticket about why it's happening.